Privacy Policy

1. Introduction

Welcome to Stain Kings (“we”, “our”, or “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our professional cleaning services across Greater Manchester.

2. Information We Collect

To provide you with our services, we may collect and process the following data:

• Identity and Contact Data: Your name, billing address, property address, email address, and telephone number.
• Service Data: Details about the property requiring cleaning, access instructions, and before/after photos of the cleaning areas (used for our satisfaction guarantee and end-of-tenancy checkout reports).
• Financial Data: Payment details. Please note that we process payments securely via third-party providers; we do not store your full credit/debit card details on our systems.
• Technical Data: IP address, browser type, and basic usage data when you browse our website.

3. How We Use Your Information

We use your personal data strictly for the following purposes:

• To provide accurate quotes and schedule your cleaning appointments.
• To carry out our hot water extraction and cleaning services at your designated Manchester property.
• To issue invoices, process payments, and provide professional receipts for letting agents.
• To send you appointment reminders or communicate with you regarding your booking.
• To maintain our own administrative, legal, and accounting records.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Service Providers: IT and system administration providers, or secure payment gateways.
• Property Partners: If your booking is arranged via a letting agent (e.g., Thornley Groves, Bridgfords) or landlord, we may share cleaning reports and receipts with them to facilitate your deposit return.
• Legal Obligations: If required by law, we may disclose information to regulatory authorities or law enforcement.

5. Data Security and Retention

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for tax purposes).

6. Your Legal Rights

Under UK data protection laws (UK GDPR), you have the right to:

• Request access to your personal data.
• Request correction of any incomplete or inaccurate data we hold about you.
• Request erasure of your personal data.
• Object to or restrict the processing of your personal data.

If you wish to exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our team at:

Stain Kings
7 Duke St, Manchester M3 4NF
Email: [email protected]
Phone: 07520 644 080