Terms & Conditions

1. General

These Terms and Conditions apply to all services provided by Stain Kings (“the Company”) to any individual or business (“the Customer”) across Greater Manchester. By booking an appointment with us by phone, email, or via our website, you agree to be bound by these terms.

2. Pricing and Minimum Charges

We pride ourselves on transparent, fixed pricing as displayed on our prices page.

• All prices quoted are fixed based on standard conditions, size, and room type. Exact quotes will be confirmed upon visual assessment prior to cleaning.
• Minimum Call-Out Charges: Our minimum call-out charge is £67 for general carpet, rug, and upholstery cleaning, and £69 for oven cleaning services.
• VAT: Prices stated on our website and in initial quotes do not include VAT unless explicitly stated otherwise.
• Parking fees or congestion charges incurred during the delivery of our service are the responsibility of the Customer and will be added to the final invoice if free parking cannot be provided.

3. End of Tenancy Cleaning

Our deposit-back standard cleaning is tailored for tenants, landlords, and letting agents across Greater Manchester.

• End of Tenancy prices are based on the assumption that the property is completely vacant and free of furniture, personal items, and rubbish.
• Fridges and freezers must be completely defrosted beforehand; we cannot clean a frosted appliance.
• If the property is heavily soiled, requires builders’ clean standards, or takes significantly longer than a standard tenancy clean, an additional charge may apply. This will be discussed with you prior to commencing work.

4. Customer Responsibilities

• The Customer must provide access to hot water and electricity to enable us to carry out the service using our professional hot water extraction equipment.
• Please remove small, fragile, or highly valuable items from the areas to be cleaned prior to our arrival. While we move light furniture (e.g., sofas, small tables) at no extra cost, heavy items such as beds, wardrobes, and pianos will not be moved; we will clean around them.
• It is the Customer’s responsibility to ensure parking arrangements are made within a reasonable distance of the property for our heavy equipment.

5. Service Limitations and Stain Removal

• We cannot guarantee the complete removal of all stains. Some stains (e.g., bleach, permanent dye transfer, acid damage) permanently alter or damage the carpet fibres and cannot be reversed by any cleaning process.
• The Company is not liable for shrinkage or damage to carpets that have been poorly fitted, previously damaged, or lack appropriate underlay/tacking.
• Drying times (usually 2 to 4 hours) are estimates and depend on humidity, ventilation, and pile density.

6. Cancellations and Rescheduling

We require at least 48 hours’ notice for cancellations or rescheduling. Cancellations made within 48 hours of the scheduled appointment may incur a cancellation fee equivalent to 50% of the quoted job or the minimum call-out charge, whichever is higher. If our team arrives at the property and cannot gain access, the full minimum call-out charge will be applied.

7. Payment Terms

Payment is due immediately upon completion of the cleaning service unless you are a registered letting agent or property manager with a pre-approved commercial account. We accept cash, bank transfer, and major credit/debit cards. Late payments may incur additional administrative charges.

8. Complaints and Satisfaction Guarantee

We pride ourselves on our 5-star service. If you are not entirely satisfied with the results, you must notify us within 24 hours of completion. We will return to re-clean the disputed area free of charge. Claims made after this period will not be eligible for our free re-clean guarantee.

9. Insurance and Liability

Stain Kings holds comprehensive Public Liability Insurance. We are responsible for any damage directly caused by our technicians. However, we are not liable for pre-existing damage, wear and tear, or issues arising from undisclosed fabric/fibre types.

10. Contact Information

For any queries regarding these terms, please contact our team at:

Stain Kings
7 Duke St, Manchester M3 4NF
Email: [email protected]
Phone: 07520 644 080